We have been working with the best ukulele brands for years and in our experience there is no such thing as a 'perfect' ukulele. Since our inception we have decided to differentiate ourselves from our competitors by meticulously checking the instruments we ship.
Very often we are confronted with what we consider to be very serious problems, particularly on low quality and low cost instruments, such as exaggerated string heights, problems with "frying" strings or intonation problems that make the instrument unplayable.
Each ukulele is then tuned and checked: the evaluation is done with the utmost rigour and according to the type of "defect" found we will adjust the capo and the bridge bone, change the strings, repair the fingerboard, replace the tuning machines or other components and polish the instrument.
No ukulele will leave our shop without the approval of a member of staff.
Obviously, even if it doesn't happen often, there may be problems once we receive the package, but don't worry, the product warranty is offered directly by our shop and we will take care of the pick-up and the arrangement of the instrument.