Delivery

Shipping and return

The shipment of your package

Packages are generally sent the day after receipt of payment and are shipped via DHL with tracking. We will send you a link to track your package online directly via email but you can retrieve the information in the order summary directly on our site.

Shipping costs include handling and packaging charges. Transport costs vary depending on the total weight of the shipment. We advise you to group your items in a single order. It is not possible for us to group two separate orders placed separately, so shipping costs will be charged for each of them. Your package will be sent at our risk.

The boxes are adequately large and your items are well protected.

DHL express strengths

With DHL On Demand Delivery, you can reschedule your delivery right up until the last mile, when the courier has the package on his truck and is about to arrive at your doorstep.

You can change the delivery location, choosing to pick up the package at one of the many DHL service points, or change the delivery address (this does not, however, allow you to change the country of destination).

Do you have a trusted person who lives next door to you? Then you can try the "delivery to a neighbor" option: the courier can deliver your package up to two house numbers away from the initially chosen destination.

You can also use the service "delivery without signature", this is currently very popular in other countries such as the USA or Great Britain and is slowly spreading to Italy. In practice, the package is left on the doorstep without the obligation on the part of the consumer to affix his signature to receive the goods.

Finally, you can also change the date of delivery up to a maximum of seven calendar days. And if you were away for longer? With the DHL On Demand Delivery service, you can take advantage of "vacation storage". Thanks to this plus, you can leave your parcel in storage at DHL warehouses for up to 30 days and have it delivered when you return.

FAQ

How long do I have to wait to receive the package?

We ship every day, Monday through Friday, all orders received by 8:00 am the same day.

The possible methods of shipment are two:

PRIORITY POST: for economical and non-bulky orders, your package can arrive within 10 days and will be delivered directly to your mailbox.
DHL COURIER: for all other orders; express courier, delivery between 48 and 72 hours. You will receive an email and a message with all the information for tracking the package. Through the DHL website and app you will be able to change the shipping address, delivery date and much more to learn more read below the advantages of DHL On Demand delivery.

How do I know the tracking number?

The tracking code is available only for shipments entrusted to the express courier and will be available as soon as the shipment is entrusted to the carrier in the order summary but will also be sent an email with all the necessary information.

How much is the shipping cost?

Shipping costs are automatically calculated by the system based on the weight and size of the product. Insert the products in the cart and follow the order process until the confirmation of shipping services. Not all products include shipping costs.

How are ukuleles packaged?

The ukuleles are shipped in cardboard boxes that protect the instrument during the trip. If at the time of delivery you notice obvious damage to the box refuse the delivery and contact us, if available we will immediately return the product or we will evaluate together what to do.

What if the package arrives damaged?

The responsibility of the goods is always ours until the delivery of the package, so if you notice that the package is shabby or the object purchased has a defect just opened write us an email: every expense related to the replacement of the object purchased is totally at our expense.

How do I report transportation damage?

The packages are made with the utmost care and are entrusted to serious and professional couriers but it is possible that in rare exceptions the shipment is damaged. We ask you therefore, if possible, to verify well the integrity of the package before the withdrawal and to ask for a "withdrawal with reserve" in case of evident damages to the package. With this request, the courier will deliver the package but it will give us the possibility to claim against the shipping company in case there are really damages to the purchased object.

We ask you in any way to send us photos via email at info@mercatinodellukulele.it so we can proceed promptly with the replacement of the product in case of damage.

Are the goods insured during transport?

It depends on the value of the order but the goods will always be guaranteed by us until delivery, in case of damage then we will always respond as a store and in case of damage we will provide free replacement of the product or refund the order if it was a unique piece.