Ecommerce Mercatinodellukulele.it
Mercatinodellukulele.it opened in 2008 and since its inception has been a reference point at European level for fans of this instrument. The shop is part of Aquila corde armoniche, an important Italian company and the world's leading manufacturer of ukulele strings. Quality products and excellent customer service are evidenced by the many reviews and certificates of confidence of our customers.
Of course, we understand that it is difficult to buy a musical instrument without being able to try it out, which is why we are available to support you in your choice and this can be done through various channels. You can ask for advice by email, chat or telephone and we will respond as a matter of urgency during our office hours. Alternatively, you can visit us at our Showroom or book a video call so you can have a direct comparison with us and hear live the instruments that might interest you.
Yes, it is possible to visit our showroom during working hours (Mon-Fri 8 a.m. - 4 p.m.) by appointment, which can be made using this form.
Yes, for general educational projects and retailers it is possible to get discounts on the price shown on the website but you will need to send an email requesting the price list accompanied by a description of the activity these ukuleles are intended for.
Payments
We accept payment by credit card, bank transfer or paypal
All payments are processed through certified platforms that guarantee maximum security of your data.
At the moment it is not possible to pay in instalments but try to write us an email and we may be able to agree on possible shared solutions.
It is not possible to pay by cash on delivery, unfortunately this option is not provided for in the contracts with our couriers.
It is not possible to place an order by phone because it is not possible to manage payments and invoicing easily.
Of course, all products are covered by warranty, just contact us and we will take care of everything.
All products sold on our website are new (unless otherwise indicated in the name and description of the product) and shipped in original packaging when available. Obviously, in the case of musical instruments, the packaging will be opened by us in order to proceed with the control and setting up.
Ukulele
All ukuleles can be good to start with, but the ukulele you choose may not necessarily be right for you. In order to give you personalised advice you can call, write or visit us. What we ask is that you tell us as much as possible about your needs, expectations, desires, where you will play your ukulele, the genre you would like to play, why you are approaching this instrument...in short, the more details you can pass on to us the easier it will be for us to find the instrument that will fit you perfectly!
The answer is exactly the one you will find above, dedicated to beginners...there is not one instrument, one size or one model in particular that can satisfy everyone (fortunately) so it will be necessary to understand in detail your needs in order to suggest the best instrument for you!
Yes, all the products you can buy on the website are available from our warehouse in Caldogno (Vicenza).
Yes, for general educational projects and retailers it is possible to get discounts on the price shown on the website but you will need to send an email requesting the price list accompanied by a description of the activity these ukuleles are intended for.
Of course, all products are covered by warranty, just contact us and we will take care of everything.
Of course, all instruments are checked and set up by our staff before shipment.
Fortunately, the ukulele is a virtually symmetrical instrument in most of its variations. The standard strings also have very similar gauges between the outer and inner strings. This means that for most instruments, simply swapping the strings will be enough to 'transform' a right-handed instrument into a left-handed one. But there are exceptions: amplified instruments with preamplifiers, ukuleles with non-reversible images or missing shoulders, in which case reversing the direction of the ukulele would be awkward or unsightly.
Shipping and returns
From Monday to Friday, all orders arriving before 8.00 a.m. will be processed and delivered within these times:
24 hours for northern and central Italy
48 hours for southern Italy and islands
2-3 days for deliveries within Europe
We use the Italian Post Office for small packages with a low economic value, and DHL courier for all other packages.
The costs vary depending on the delivery area and the product purchased. It is therefore not possible for us to quantify them in advance in this answer but they will be indicated in the basket before the order is confirmed. If you want to be sure of what you will pay, put the products in the shopping cart, indicate the delivery address and you will be able to check the total amount for transport costs live.
The responsibility of the goods is always ours until the delivery of the package, so if you notice that the package is badly damaged or the object purchased has a defect as soon as it is opened, write us an email immediately: any expense related to the replacement of the object purchased is totally at our expense.
We ask you in any case to send us photos by email to info@mercatinodellukulele.it so that we can proceed promptly with the replacement of the product in case of damage.
No problem, the return is free of charge, you will only be charged for the cost of collecting the package. You can either send the goods back by yourself with our authorisation or request a collection which will be deducted from your refund. Just send us an emai
It depends on the value of the order, but the goods will always be guaranteed by us until delivery, so in case of damage we will always be responsible as a shop and in case of damage we will provide a free replacement of the product or a refund of the order if it is a one-off item.
We do not tend to exaggerate with protective material, which in the light of more than 10 years of activity and shipments throughout Europe is a waste. In any case, we take full responsibility for the shipment.