Terms and condiction
Information for the consumer in accordance with Legislative Decree of 22 May 1999, n. 185 (in Official Journal, 21 June, n. 143). Implementation of directive 9l/l/CE relating to the protection of consumers in respect of distance contracts.
The supplier of the services or products is Aquila Corde Armoniche Srl, con sede legale in via Aviano 16, 36030 Caldogno (VI) Italia.
According to article 5 of Legislative Decree 185 of 1999, the customer has the possibility to withdraw from the contract/order stipulated on the Internet without incurring any penalty and without giving any explanation, in compliance with the conditions that follow.
The right of withdrawal does not apply:
- when the essential conditions of integrity of the good (box and/or its content) are lacking
- when the good and possible consumption materials have been used, even if only partially
- when the external box and/or the original inner packaging are missing
- when the product is damaged for causes other than its transport
In the cases mentioned above, Aquila Corde Armoniche Srl will return the purchased good to the sender.
Customers who purchase with a VAT number may not exercise the right of withdrawal (by law).
In order to exercise the right of withdrawal, the customer will have to send a registered letter with return receipt requested to the address indicated below within 10 (ten) working days from the receipt of the products ordered. The Communication can also be sent, within the same term, by telegram, telex or fax, as long as it is confirmed by registered letter with return receipt requested within the following 48 hours.
The Communication will have to contain:
- the wish to avail oneself of the benefits granted by Legislative Decree N. 185 of 22 May 1999
- the indication of the product or products for which one avails oneself of the right of withdrawal
- the data of one’s checking account (in order for any amount paid to be credited back to one’s account).
In order to obtain a refund for the amount paid, customers will have to send back the purchased products to the following address at their own expense:
Aquila Corde Armoniche Srl,
sede legale in via Aviano, 16
36030 Caldogno (VI) Italia
The items to be returned will have to be sent back within ten working days from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer’s choice.
Method of refund of amount paid: Aquila Corde Armoniche Srl refund the amount paid by bank transfer (or other method of payment) in the least possible amount of time and in any case within 30 days from receipt of the written Communication.
The refund refers to the price of the product or products returned.
It is expressly understood that the expenses incurred to return the product to Aquila Corde Armoniche Srl will have to be paid by the customer.
Aquila Corde Armoniche Srl is not responsible for any damage or loss, direct and/or indirect, deriving from the sale of the Articles depicted in the published catalog, for any delayed delivery and/or non-delivery of the product or for any other event not directly attributable to our company.
Aquila Corde Armoniche Srl does not take any responsibility for the loss of products after they have been delivered.
Aquila Corde Armoniche Srl, therefore, reserves the right to modify or adapt the technical information of the products in the catalog, even without any prior notice.
The pictures of the articles are indicative and the characteristics of the products delivered may thus differ slightly from the photos in the catalog.
Aquila Corde Armoniche Srl reserves the right to accept or decline any orders that are placed, and in any case until the goods are sold-out.
The articles being sold could be temporarily out of stock. In such case our esteemed Customers will be informed via e-mail within a maximum of seven days from receipt of the purchasing order. If the article ordered should no longer be available, we will reserve the right to cancel the purchasing request and credit back any amount already paid.
The prices of the displayed products can exclude or include a value added tax. Whether or not the value added tax is applied will be clearly indicated on the page.
Prices may change at any time, without prior warning.
The articles ordered will have to be paid in advance via one of the forms of payment listed in “Methods of Payment”.
Please remember that payment will have to be made within 3 working days.
Shipment and withdrawal
The articles ordered will be sent via the shipment method chosen in “Methods of Shipment.”
The goods travel at the risk of the purchaser, therefore our esteemed Customers are informed that any claim for damages to the goods must be communicated immediately at the moment of receipt of those same goods, by signing the receipt “subject to reservations” and indicating the type of damage.
The Customer is protected by the Italian legislation as regards the Right of Withdrawal (Legislative Decree 15/01/92 n 50).
The Customer is protected by the Italian legislation as regards the Data Privacy Code (Legislative Decree 196/2003).